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6px;cursor:pointer;font-size:11.5px;color:var(--fl-gray-500);font-family:inherit}._quietLink_1shjx_63:hover{color:var(--fl-navy);text-decoration:underline}._quietLink_1shjx_63:focus-visible{outline:2px solid var(--fl-green-deep);outline-offset:2px;border-radius:4px}._divider_1shjx_69{text-align:center;font-size:10px;text-transform:uppercase;letter-spacing:.12em;color:var(--fl-gray-500);position:relative;margin:6px 0}._divider_1shjx_69:before,._divider_1shjx_69:after{content:"";position:absolute;top:50%;width:32%;height:1px;background:var(--fl-line)}._divider_1shjx_69:before{left:0}._divider_1shjx_69:after{right:0}._devForm_1shjx_73{display:grid;gap:10px;margin-top:18px}._devForm_1shjx_73 label{display:grid;gap:4px;font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--fl-gray-500);font-weight:700}._devForm_1shjx_73 input{height:36px;border:1px solid var(--fl-line);border-radius:var(--fl-radius-sm);padding:0 10px;font-size:13px;text-transform:none;letter-spacing:0}._wrap_1ac4x_1{display:grid;gap:18px}._section_1ac4x_2{display:grid;gap:10px}._sectionHead_1ac4x_3{display:flex;align-items:baseline;justify-content:space-between;gap:12px}._sectionTitle_1ac4x_4{margin:0;font-size:13px;font-weight:800;letter-spacing:.04em;text-transform:uppercase;color:var(--fl-gray-500)}._sectionNote_1ac4x_5{font-size:12px;color:var(--fl-gray-500)}._cards_1ac4x_7{display:grid;gap:12px;grid-template-columns:repeat(auto-fill,minmax(290px,1fr))}._track_1ac4x_9{display:grid;gap:9px;align-content:start;padding:15px 16px;text-decoration:none;color:inherit;background:var(--fl-white);border:1px solid var(--fl-line);border-radius:var(--fl-radius);box-shadow:var(--fl-shadow-card)}._track_1ac4x_9:hover{border-color:var(--fl-green-deep)}._track_1ac4x_9[data-required=true]{border-left:3px solid var(--fl-green)}._track_1ac4x_9[data-overdue=true]{border-left-color:var(--fl-danger)}._trackTop_1ac4x_17{display:flex;align-items:flex-start;justify-content:space-between;gap:8px}._trackTitle_1ac4x_18{font-size:15px;font-weight:700;color:var(--fl-navy);line-height:1.3}._trackCategory_1ac4x_19{font-size:10px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;color:var(--fl-gray-500)}._trackSummary_1ac4x_20{font-size:12.5px;color:var(--fl-gray-700);line-height:1.5}._providers_1ac4x_21{font-size:11px;color:var(--fl-gray-500)}._progress_1ac4x_24{display:grid;gap:5px}._bar_1ac4x_25{height:5px;border-radius:3px;background:var(--fl-gray-100);overflow:hidden}._barFill_1ac4x_26{height:100%;background:var(--fl-green);border-radius:3px}._barFill_1ac4x_26[data-done=true]{background:var(--fl-success)}._progressText_1ac4x_28{display:flex;justify-content:space-between;font-size:11px;color:var(--fl-gray-700);font-weight:600}._badges_1ac4x_30{display:flex;flex-wrap:wrap;gap:6px}._badge_1ac4x_30{font-size:10.5px;font-weight:800;letter-spacing:.04em;text-transform:uppercase;padding:3px 7px;border-radius:999px;background:var(--fl-gray-100);color:var(--fl-gray-700)}._badge_1ac4x_30[data-tone=green]{background:var(--fl-green-soft);color:var(--fl-green-deep)}._badge_1ac4x_30[data-tone=blue]{background:var(--fl-blue-soft);color:var(--fl-blue)}._badge_1ac4x_30[data-tone=warn]{background:var(--fl-warn-soft);color:var(--fl-warn)}._badge_1ac4x_30[data-tone=danger]{background:var(--fl-danger-soft);color:var(--fl-danger)}._badge_1ac4x_30[data-tone=success]{background:var(--fl-success-soft);color:var(--fl-success)}._badge_1ac4x_30[data-tone=purple]{background:var(--fl-purple-soft);color:var(--fl-purple)}._courses_1ac4x_40{display:grid;gap:8px}._course_1ac4x_40{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;padding:12px 14px;background:var(--fl-white);border:1px solid var(--fl-line);border-radius:var(--fl-radius)}._course_1ac4x_40[data-done=true]{background:var(--fl-success-soft);border-color:#31833b40}._courseNum_1ac4x_43{width:24px;height:24px;display:grid;place-items:center;border-radius:50%;background:var(--fl-gray-100);font-size:11px;font-weight:800;color:var(--fl-gray-700)}._course_1ac4x_40[data-done=true] ._courseNum_1ac4x_43{background:var(--fl-success);color:var(--fl-white)}._courseTitle_1ac4x_45{font-size:13.5px;font-weight:600;color:var(--fl-navy)}._courseMeta_1ac4x_46{font-size:11.5px;color:var(--fl-gray-500);margin-top:2px}._courseActions_1ac4x_47{display:flex;align-items:center;gap:8px}._form_1ac4x_49{display:grid;gap:12px}._row_1ac4x_50{display:grid;gap:12px;grid-template-columns:repeat(auto-fit,minmax(200px,1fr))}._field_1ac4x_51{display:grid;gap:4px;font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--fl-gray-500);font-weight:700}._field_1ac4x_51 input,._field_1ac4x_51 select,._field_1ac4x_51 textarea{border:1px solid var(--fl-line);border-radius:var(--fl-radius-sm);padding:8px 10px;font-size:13px;text-transform:none;letter-spacing:0;background:var(--fl-white)}._field_1ac4x_51 input,._field_1ac4x_51 select{height:36px}._field_1ac4x_51 textarea{min-height:70px;resize:vertical}._hint_1ac4x_55{font-size:11px;color:var(--fl-gray-500);text-transform:none;letter-spacing:0;font-weight:400;line-height:1.5}._checks_1ac4x_56{display:grid;gap:7px}._check_1ac4x_56{display:flex;align-items:flex-start;gap:8px;font-size:13px;color:var(--fl-ink);font-weight:500;text-transform:none;letter-spacing:0}._check_1ac4x_56 input{width:15px;height:15px;margin-top:2px;flex:none}._actions_1ac4x_59{display:flex;gap:8px;flex-wrap:wrap;align-items:center}._spacer_1ac4x_60{flex:1}._reach_1ac4x_63{display:grid;gap:9px;padding:14px 15px;border-radius:var(--fl-radius);background:var(--fl-blue-soft);border:1px solid rgba(47,101,183,.2)}._reachNumbers_1ac4x_64{display:flex;flex-wrap:wrap;gap:16px}._reachItem_1ac4x_65{display:grid;gap:1px}._reachCount_1ac4x_66{font-size:20px;font-weight:800;color:var(--fl-navy);line-height:1.1}._reachLabel_1ac4x_67{font-size:10.5px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:var(--fl-gray-700)}._reachNote_1ac4x_68{font-size:12px;color:var(--fl-gray-700);line-height:1.5}._tableWrap_1ac4x_70{background:var(--fl-white);border:1px solid var(--fl-line);border-radius:var(--fl-radius);overflow:hidden}._table_1ac4x_70{width:100%;border-collapse:collapse;font-size:13px}._table_1ac4x_70 th{text-align:left;font-size:10.5px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--fl-gray-500);padding:10px 12px;border-bottom:1px solid var(--fl-line);background:var(--fl-gray-100)}._table_1ac4x_70 td{padding:10px 12px;border-bottom:1px solid var(--fl-line);vertical-align:top}._table_1ac4x_70 tr:last-child td{border-bottom:0}._table_1ac4x_70 a{font-weight:600}._nowrap_1ac4x_76{white-space:nowrap}._strong_1ac4x_77{font-weight:700;color:var(--fl-navy)}._dim_1ac4x_78{color:var(--fl-gray-500);font-size:12px}._requestCard_1ac4x_80{display:grid;gap:12px;padding:15px 16px;background:var(--fl-white);border:1px solid var(--fl-line);border-radius:var(--fl-radius);box-shadow:var(--fl-shadow-card)}._requestTop_1ac4x_81{display:flex;flex-wrap:wrap;gap:10px;align-items:baseline;justify-content:space-between}._kv_1ac4x_82{display:grid;gap:6px;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));font-size:12.5px}._kv_1ac4x_82 dt{font-size:10.5px;font-weight:800;letter-spacing:.05em;text-transform:uppercase;color:var(--fl-gray-500)}._kv_1ac4x_82 dd{margin:2px 0 0;color:var(--fl-ink);word-break:break-word}._note_1ac4x_85{font-size:12.5px;color:var(--fl-gray-700);line-height:1.5;background:var(--fl-gray-100);padding:9px 11px;border-radius:var(--fl-radius-sm)}._linkButton_1ac4x_87{background:none;border:0;padding:0;font:inherit;color:var(--fl-blue);font-weight:700;text-decoration:underline;cursor:pointer}._linkButton_1ac4x_87:disabled{cursor:default;opacity:.6}._warn_1ac4x_93{font-size:12.5px;color:var(--fl-warn);background:var(--fl-warn-soft);padding:9px 11px;border-radius:var(--fl-radius-sm);line-height:1.5}._error_1ac4x_94{font-size:12.5px;color:var(--fl-danger);background:var(--fl-danger-soft);padding:9px 11px;border-radius:var(--fl-radius-sm);line-height:1.5}._drillLink_1ac4x_97{font-size:12px;font-weight:700;text-decoration:none;white-space:nowrap;color:var(--fl-green-deep);background:var(--fl-green-soft);border-radius:999px;padding:6px 12px}._drillLink_1ac4x_97:hover{background:var(--fl-green);color:var(--fl-white)}._list_1ac4x_105{margin:6px 0;padding-left:18px;font-size:13px;line-height:1.6;color:var(--fl-ink)}._list_1ac4x_105 li{margin-bottom:4px}._block_1ac4x_107{padding:10px 0;border-bottom:1px solid var(--fl-line);font-size:13px;line-height:1.6}._block_1ac4x_107:last-child{border-bottom:0}._prose_3szr0_1{margin:0 0 .75rem;line-height:1.6;max-width:68ch}._heading_3szr0_7{font-size:.95rem;margin:1.25rem 0 .5rem}._messages_3szr0_12{margin:0 0 .5rem;padding-left:1.1rem;line-height:1.6}._messages_3szr0_12 li{margin-bottom:.35rem}._check_3szr0_22{border:1px solid var(--fl-border, #d8ddd8);border-radius:8px;padding:.85rem 1rem;margin:1rem 0 0}._check_3szr0_22 legend{font-weight:600;padding:0 .35rem}._option_3szr0_34{display:flex;gap:.5rem;align-items:flex-start;padding:.3rem .4rem;border-radius:6px;cursor:pointer}._option_3szr0_34[data-state=right]{background:var(--fl-green-wash, #e8f3e8)}._option_3szr0_34[data-state=wrong]{background:var(--fl-amber-wash, #fbf0dd)}._materials_3szr0_52{margin:0;padding-left:1.1rem;line-height:1.8}._fileButton_3szr0_58{background:none;border:none;padding:0;font:inherit;color:var(--fl-link, #1c6b3c);cursor:pointer;text-decoration:underline}._example_3szr0_68{display:grid;gap:.4rem;margin-bottom:.75rem}._exampleTurn_3szr0_74{margin:0;padding:.45rem .6rem;border-radius:6px;line-height:1.5;background:var(--fl-gray-100, #f1f3f1)}._exampleTurn_3szr0_74[data-who=rep]{background:var(--fl-green-soft, #e8f3e8)}._exampleTurn_3szr0_74 b{display:block;font-size:11px;letter-spacing:.04em;text-transform:uppercase;color:var(--fl-gray-500, #6b716b);margin-bottom:2px}._liveBar_pskvt_4{display:flex;align-items:center;gap:10px}._clock_pskvt_5{font-variant-numeric:tabular-nums;font-size:13px;font-weight:700;color:var(--fl-navy);background:var(--fl-gray-100);border-radius:999px;padding:4px 10px}._steps_pskvt_10{margin:0 0 12px;padding-left:20px;display:grid;gap:7px;font-size:13px;color:var(--fl-gray-700);line-height:1.55}._callGrid_pskvt_12{display:grid;gap:12px;grid-template-columns:minmax(0,1.6fr) minmax(0,1fr);align-items:start}@media (max-width: 900px){._callGrid_pskvt_12{grid-template-columns:1fr}}._situation_pskvt_15{margin:0 0 12px;font-size:12.5px;color:var(--fl-gray-700);line-height:1.55;padding-bottom:12px;border-bottom:1px solid var(--fl-line)}._transcript_pskvt_18{display:grid;gap:8px;max-height:46vh;overflow-y:auto}._turn_pskvt_19{margin:0;font-size:13px;line-height:1.55;color:var(--fl-ink)}._turn_pskvt_19 b{display:block;font-size:10.5px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--fl-gray-500);margin-bottom:2px}._turn_pskvt_19[data-who=customer]{padding-left:10px;border-left:2px solid var(--fl-green)}._turn_pskvt_19[data-who=rep]{padding-left:10px;border-left:2px solid var(--fl-line)}._turn_pskvt_19[data-partial=true]{color:var(--fl-gray-500)}._rubric_pskvt_26{margin:0;padding-left:18px;display:grid;gap:7px;font-size:12.5px;color:var(--fl-gray-700);line-height:1.5}._heading_pskvt_28{margin:16px 0 8px;font-size:11px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:var(--fl-gray-500)}._note_pskvt_29{margin:0 0 4px;font-size:13.5px;color:var(--fl-ink);line-height:1.55}._fix_pskvt_31{padding:11px 13px;margin-bottom:8px;background:var(--fl-warn-soft);border-radius:var(--fl-radius);border-left:3px solid var(--fl-warn);display:grid;gap:3px}._fixWhat_pskvt_32{font-size:13px;font-weight:700;color:var(--fl-navy)}._fix_pskvt_31 ._instead_pskvt_33,._instead_pskvt_33{font-size:12.5px;color:var(--fl-green-deep);font-style:italic;margin-top:3px}._marks_pskvt_35{list-style:none;margin:0;padding:0;display:grid;gap:8px}._marks_pskvt_35 li{display:grid;grid-template-columns:auto 1fr;gap:9px;align-items:start;font-size:12.5px;color:var(--fl-ink)}._marks_pskvt_35 li>span{width:18px;height:18px;display:grid;place-items:center;border-radius:50%;font-size:10px;font-weight:800;background:var(--fl-danger-soft);color:var(--fl-danger)}._marks_pskvt_35 li[data-hit=true]>span{background:var(--fl-success-soft);color:var(--fl-success)}._afterActions_pskvt_40{display:flex;flex-wrap:wrap;align-items:center;gap:12px;margin-top:16px}._player_pskvt_41{height:32px;max-width:280px}._history_pskvt_43{list-style:none;margin:0;padding:0;display:grid;gap:10px}._history_pskvt_43 li{display:grid;grid-template-columns:auto 1fr auto;gap:12px;align-items:center;font-size:12.5px}._historyScore_pskvt_45{width:36px;height:36px;display:grid;place-items:center;border-radius:50%;font-size:12px;font-weight:800;background:var(--fl-gray-100);color:var(--fl-gray-700);font-variant-numeric:tabular-nums}._historyScore_pskvt_45[data-pass=true]{background:var(--fl-success-soft);color:var(--fl-success)}